Website Touchpoint Support Services
Compassion at every point of human contact
ENVIRONMENTAL SERVICES MANAGER
Salary: $48K -61K
Other Forms of Compensation: Bonus Eligible
Reports to: Asst Dir, Environmental Services
Schedule: Full time; primarily Monday through Friday 6am – 3:30pm, rare weekends (Manager on Duty every 6-8 weeks). More details are available upon interviewing.
TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.
Job Summary
As an Environmental Services Manager, you will be responsible for directing and overseeing the operational needs of the department. You will coordinate the tasks of the department associates and assist in training and development. You will serve as a liaison between administration and unit departments and provide the highest possible level of service.
Essential Duties and Responsibilities:
- Responsible for department’s financial data and statistics.
- Monitoring of unit expenditures.
- Develops and recommends department operating budget and ensure the department operates within budget.
- Coordinates housekeeping activities with other departments.
- Plans, organizes, directs, coordinates, and supervises functions and activities of the department.
- Establishes work standards and work flow.
- Establishes and implements policies and procedures for departmental operations.
- Encourages and mentor staff creativity and innovation.
- Ensures compliance with all regulatory agencies.
- Proactive in the achievement of the facility goals and objectives.
- Demonstrates quality leadership in meeting performance plans.
- Reads, develops, and administers Total Quality Management process.
- Performs other duties as assigned.
Qualifications:
- Bilingual in English and Spanish
- 2 years of environmental services/housekeeping management or supervisory level experience in a hospital or hotel environment
- Strong work ethic, drive, and initiative for quality and customer service.
- Excellent written and oral communication skills.
- Excellent problem-solving skills both one-on-one and in group situations.
- Ability to utilize a participative approach to managing staff.
- Understanding of budgeting processes and awareness of profit and loss concepts.
- Excellent administrative and organizational skills and the ability to prioritize.
- Ability to function appropriately under stressful conditions.
- CRCST or any other applicable sterile processing certification is preferred.
- Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint,
- Outlook, and internet.